Help center

How can we help?

The questions we hear most, sorted by topic. If yours isn’t here, a human is one message away.

Getting started

How do I create my voice twin?

Sign up, press record, and read the one-minute prompt on screen. The recording stops itself at 1:00, you give your twin a name, and the build usually finishes in under a minute.

What makes a good recording?

A quiet room and your natural voice. Read the prompt like you're talking to one person — the twin learns your tone and pacing, so don't perform, just speak. You can shuffle to a different prompt if the first one doesn't suit you.

Do I need a credit card?

No. The Free plan needs no payment method and includes 15 voice minutes every month.

Voice twins

Can I have more than one twin?

Yes — 2 twin slots on Free, 5 on Pro, and 15 on Premium. One twin is your default, and you can pick a different one for any take.

What languages can my twin speak?

32 languages, from English and Tagalog to Spanish, Japanese, Hindi, and Arabic. You choose the language when you record — it shapes the accent — and your twin reads scripts in the language it was trained in.

Can I delete a twin?

Any time, from the twin's menu. Deleting a twin also deletes the voiceovers made with it, so the studio asks you to confirm — it can't be undone.

Can anyone else use my voice?

No. Twins are private to the account that recorded them — there's no public voice library, and your recordings are never used to train anything beyond your own twin. The details live in the privacy policy.

Making voiceovers

How do moods work?

Each of the six moods changes how your twin actually reads — pace, steadiness, expressiveness — and you can preview every one in your own voice before committing a script. Meet the moods.

How long can a script be?

Up to 5,000 characters per take. As a rule of thumb, a minute of reading is about 150 words — the composer shows a live word count and runtime estimate while you type.

What formats can I download?

MP3 and WAV from the composer; Pro and Premium also include M4A. You pick the format per take.

Where do my takes go?

Every take is saved to Projects automatically — search across titles and full scripts, filter by twin, then play, download, rename, or copy the script from any row.

Minutes & billing

What counts as a voice minute?

Minutes are measured on the audio your twin generates. The studio shows a live meter of what you've used this month.

What happens when I run out?

You'll see warnings as you approach the cap. Once your minutes are used, upgrade for more or wait for the reset on the 1st of the month — your twins and existing voiceovers are unaffected.

Can I cancel or switch plans?

Any time, from Billing in the studio. Your plan runs to the end of the period you’ve paid for. Full plan details are on the pricing page.

Can I get a refund?

Yes — your first payment is refundable in full within 14 days of purchase, no questions asked. Renewal payments can be refunded too if you contact us within 14 days of the charge.

Privacy & data

Is my voice used to train AI?

Never beyond your own twin. Your recordings and generated audio aren't used to train models, improve other voices, or build anything else.

How do I export or delete my data?

In the studio's Settings: download everything as a JSON export, delete your voice data without closing your account, or delete the account entirely.

Still stuck?

Tell us what’s going on and we’ll take it from there.